Privacy Policy

1. Introduction

ChatFlow CRM ("we", "our", or "us") operates the ChatFlow CRM platform, including the web application and associated APIs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and organization details.

WhatsApp Business Data

When you connect a WhatsApp Business account, we process messages, phone numbers, and related metadata sent and received through the WhatsApp Business API. This data is used solely to provide CRM functionality.

Usage Data

We automatically collect information about how you interact with the service, such as pages visited, features used, and timestamps.

3. How We Use Your Information

• To provide and maintain the ChatFlow CRM service.
• To process and route WhatsApp messages on your behalf.
• To improve and personalize the user experience.
• To communicate with you about service updates and support.
• To detect, prevent, and address technical issues or abuse.

4. Data Storage and Security

Your data is stored on secure, encrypted servers. Sensitive credentials such as WhatsApp API access tokens and app secrets are encrypted at rest using AES-256-GCM encryption. We implement industry-standard security measures to protect your data from unauthorized access.

5. Data Sharing

We do not sell your personal data. We may share data with third-party service providers only as necessary to operate the service (e.g., hosting providers, the Meta WhatsApp Business API). We may also disclose data if required by law.

6. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data at any time by contacting us. Upon account deletion, we will remove your personal data and WhatsApp configuration within 30 days.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain data processing.
• Export your data in a portable format.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at firstfashionstore0@gmail.com.